Consumer Care Centre (Grahak Sahayta Kendra)

Overview

Grahak Sahayta Kendra (GSK) is a ONE STOP CENTER catering to a spectrum of services for consumer welfare. It has local language, English & Hindi service. It has trained personnel, experienced in counselling, drafting complaints and providing information, who can extend a host of services like information dissemination, counselling, grievance redress, mediation, class action, product testing, capacity building and training and mobilising popular support to the consumer movement.

Grahak Sahayta Kendra also has an interface to access Government of India’s Grievances Against Misleading Advertisements (GAMA) for lodging the grievances of consumers (gama.gov.in). Any citizen can lodge his/her grievances against Misleading Advertisements by clicking the link.

Services available at Grahak Sahayta Kendra:

  • Advice on consumer protection related issues and complaints

  • Publication of books, pamphlets, magazines and other materials on consumer related issues;

  • Handling consumer complaints through counselling and conciliation for quick and easy redressal.

If you have a consumer complaint and need services from CUTS, provide following details:

1. Subject
2. The nature of your problem (mention briefly with date, name etc. in sequence)
3. Relief required (What do you want)
4. Scan/Copy of the Bill, Voucher etc. as proof
5. Complete Coordinates of the person/agency against whom you have to file a complaint
6. Consumer Complaint Number, if you have already filed a complaint
7. What action you have taken so far and result thereof
8. Name, Address and contacts of complainant

Online Submission of Consumer Complaints
Or You Can Post Your Complaint via gsk@cuts.org by filling the complaint forms in either language as under:
Hindi / English

THE ERSTWHILE GRAHAK SUVIDHA KENDRA

Complaints and Advisories Under GSK

Activities

Reports

Outreach under GSK

 

GSK Alert

2018

       
       
  July-Sept 2018 Apr-Jun 2018 Jan-Mar 2018

2017

December 2017 November 2017  October 2017 September 2017
August 2017 July 2017 June 2017 May 2017
April 2017 March 2017 February 2017 January 2017

2016

December 2016 November 2016 October 2016 September 2016
August 2016 July 2016 June 2016 May 2016
April 2016 March 2016 February 2016 January 2016

 

Contact Us:

Grahak Sahayta Kendra (GSK)
Consumer Unity & Trust Society (CUTS)
D-218 A, Bhaskar Marg, Bani Park
Jaipur – 302016
Tel: 0141-4015395
E-mail: gsk@cuts.org
Web: cuts-international.org/cart

The Erstwhile Complaints Handling, Information and Advisory Services (CHIAS)

Success Stories

Complaint Analysis 2014-15

Complaint Analysis 2013-14

Complaint Analysis 2012-13

Complaint Analysis 2011-12

Complaint Analysis 2010-11

Complaint Analysis 2009-10

Complaint Analysis 2008-09

 

 

 

 

CART

 

Copyright © 2016 CUTS All rights reserved.

Last updated: April 17, 2017