Consumer Care Centre (Grahak Suvidha Kendra)

Project Overview

Grahak Suvidha Kendra (GSK) is a new initiative of the Dept. of Consumer Affairs (DoCA), Government of India as a ONE STOP CENTER catering to a spectrum of services for consumer welfare. It will function as an extended arm of State Helpline and will function on a Common IT platform of National and State consumer Helplines. It will have local language, English & Hindi service. It will have trained personnel, experienced in counselling, drafting complaints, and providing information


Recognising the importance of digital governance and to provide a simple, efficient and integrated solution that will link these various platforms is underway. The DoCA is now working on integrated electronic platform that will provide a nation-wide consumer grievance network. This will be part of a network of Grahak Suvidha Kendras to serve as integrated consumer advocacy centres that will extend a host of services – information dissemination, counselling, grievance redress, mediation, class action, product testing, capacity building and training and mobilising popular support to the consumer movement. The Grahak Suvidha Kendras will be run and managed by Voluntary Consumer Organisations.


Grahak Suvidha Kendras would also be given an interface to access Grievances Against Misleading Advertisements (GAMA) for lodging the grievances of consumers (gama.gov.in). Any citizen can go to any of these centres to lodge his / her grievances against Misleading Advertisements.


Consumer Unity & Trust Society (CUTS) was selected for managing one such GSK for the western region based in Jaipur. The provisional sanction for the GSK to CUTS was issued by Shri Ram Vilas Paswan, Hon’ble Cabinet Minister for Consumer Affairs, Food & Public Distribution on March 18, 2015 during the National Conference on Consumer Rights organised in Delhi in connection with the World Consumer Rights Day. The formal MoU was signed between the Dept. of Consumers Affairs & CUTS on June 30, 2015. The GSK started functioning from July 1, 2015. Consumer Complaint handling, Information and Advisory services are provided by GSK.

 

Services available at Grahak Suvidha Kendra:

  • Advice on consumer protection related issues and complaints

  • Publication of books, pamphlets, magazines and other materials on consumer related issues;

  • Handling consumer complaints through counselling and conciliation for quick and easy redressal.

If you have a consumer complaint and need services from CUTS, provide following details:

1. Subject
2. The nature of your problem (mention briefly with date, name etc. in sequence)
3. Relief required (What do you want)
4. Scan/Copy of the Bill, Voucher etc. as proof
5. Complete Coordinates of the person/agency against whom you have to file a complaint
6. Consumer Complaint Number, if you have already filed a complaint
7. What action you have taken so far and result thereof
8. Name, Address and contacts of complainant

Online Submission of Consumer Complaints
Or You Can Post Your Complaint via gsk@cuts.org by filling the complaint forms in either language as under:
Hindi / English

Complaints and Advisories Under GSK

Activities

Reports

Outreach under GSK

 

GSK Alert

2017

  March 2017 February 2017 January 2017

2016

December 2016 November 2016 October 2016 September 2016
August 2016 July 2016 June 2016 May 2016
April 2016 March 2016 February 2016 January 2016

 

Contact Us:

Grahak Suvidha Kendra (GSK)
Consumer Unity & Trust Society (CUTS)
D-218 A, Bhaskar Marg, Bani Park
Jaipur – 302016
Tel: 0141-4015395
E-mail: gsk@cuts.org
Web: cuts-international.org/cart

The Erstwhile Complaints Handling, Information and Advisory Services (CHIAS)

Success Stories

Complaint Analysis 2014-15

Complaint Analysis 2013-14

Complaint Analysis 2012-13

Complaint Analysis 2011-12

Complaint Analysis 2010-11

Complaint Analysis 2009-10

Complaint Analysis 2008-09

 

 

 

 

CART

 

Copyright © 2016 CUTS All rights reserved.

Last updated: April 17, 2017