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Grahoker Mukho-Mukhi
CUTS with the support of the
Calcutta Electric Supply Corporation Ltd (CESC) is
working on a project entitled, “Grahoker Mukho-Mukhi”.
The name of the project, inspired by a common Bengali
expression, translates into “Face to Face with
Consumers”. The main objective of the initiative is to
create a platform for one to one interaction between
consumers and the service provider, CESC, with an aim to
ultimately help consumers with their problems,
grievances and hence improve service delivery.
Under the project CUTS has
been organising consumer camps in liaison with local
clubs, CSOs & VCOs in Kolkata and it suburbs that
comprises the supply area for CESC. The initiative aims
to reach out to all consumer categories, viz. domestic,
commercial and industrial. Initially 50 such camps are
to be organised in different areas of the city. The
specific objectives are as follows:
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Assisting consumers with
basic queries about electricity supply, new &
temporary connections, information on relevant offices
& officials, safety issues etc.
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Providing consumers an
opportunity to interact with CESC officials and get
their grievances redressed.
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Function as a platform for
a two way communication process between consumers &
CESC. CESC officials will gain a better understanding
of the issues at the consumer level and consumers will
have better understanding of the macro issues in
service delivery that faces the utility.
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Collation of area-wise
critical issues to be forwarded to CESC officials
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Highlight the need for
energy conservation in the broader rubric of climate
change
The project is expected to
contribute towards the following:
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Putting in place a ready
channel for two way communication between urban
consumers and CESC.
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Improved consumer
interface for CESC and hence higher consumer
satisfaction
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Higher awareness and
understanding amongst consumers about their rights and
responsibilities.
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Greater awareness and
action on energy saving
Interim Report
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